Information we collect
We collect information that you or your organization provides when creating an account, requesting a demo, purchasing hardware, contacting support, or using StorePilot.
- Account and contact information, such as names, business names, phone numbers, email addresses, branch details, and user roles.
- Business records entered into StorePilot, including product, inventory, sales, purchase, customer, supplier, employee, account, and reporting data.
- Technical and usage information, such as IP address, browser type, device information, login activity, feature usage, diagnostics, and error logs.
- Commercial information related to your selected plan, invoices, payment status, installation, hardware, and support history.
How we use information
We use information only where reasonably necessary to provide, operate, secure, support, and improve StorePilot or to comply with applicable legal obligations.
- Create and administer accounts, branches, permissions, subscriptions, installations, and support requests.
- Process transactions and display the reports, ledgers, stock records, and other features requested by authorized users.
- Maintain service reliability, prevent misuse, investigate security incidents, and diagnose technical problems.
- Send service notices, billing information, security alerts, product updates, and requested sales or demo communications.
- Understand aggregate product usage and improve StorePilot features and customer experience.
Customer business data
Your organization controls the business data submitted to its StorePilot account. Softedge processes that data to provide StorePilot according to your organization’s instructions and account settings.
Your organization is responsible for having a lawful basis to collect and use personal information about its customers, suppliers, employees, and other individuals. Authorized account administrators control user access and should grant only the permissions each user needs.
Data retention
We retain information while an account is active and for a reasonable period afterward when needed for backups, support, security, dispute resolution, accounting, or legal compliance. Retention periods vary according to the type of information and why it is held.
Following a valid deletion request or account closure, information is deleted or anonymized within a commercially reasonable period, except where retention is legally required or data remains temporarily in protected backup systems.
Security
We use reasonable administrative, technical, and organizational measures designed to protect information against unauthorized access, alteration, disclosure, or loss. These measures may include access controls, authentication, logging, backups, and encryption where appropriate.
No online service can guarantee absolute security. Customers must protect passwords, keep devices secure, review user permissions, and promptly notify us of suspected unauthorized access.
Your choices and rights
Depending on applicable law and your relationship with StorePilot, you may request access to, correction of, or deletion of your personal information, or object to certain processing. Account users should first contact their organization’s administrator for requests involving business data controlled by that organization.
You may opt out of non-essential marketing messages at any time. We may still send important account, billing, security, and service communications.
Data location and international processing
StorePilot’s infrastructure or service providers may process information in Bangladesh or other countries where they operate. Where information is transferred across borders, we take reasonable steps to use appropriate contractual, security, and legal safeguards.
Children’s privacy
StorePilot is a business service and is not directed to children. We do not knowingly collect personal information directly from children for account registration or marketing. Organizations using StorePilot remain responsible for data they enter into the service.
Changes to this policy
We may update this Privacy Policy as StorePilot, our practices, or legal requirements change. We will publish the revised policy on this page, update the date above, and provide additional notice when a change is material and such notice is reasonably required.
Contact us
For privacy questions or requests, contact Softedge Technologies Ltd. at cs.softedge@gmail.com or +880 1749-254444. We may need to verify your identity and authority before completing a request.
Questions about this policy?
Contact the Softedge Technologies team and we will help clarify how these terms apply to StorePilot.